Terms of service

OVERVIEW

This website is operated by King Henry’s Inc. Throughout the site, the terms “we”, “us”, and “our” refer to King Henry’s Inc.

King Henry’s Inc. operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide customers with an online shopping experience.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

The following Terms of Service (“Terms”) govern your access to and use of the Services, including all purchases made through the website.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website or use our Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information for all purchases and account registrations.

We reserve the right to suspend or terminate accounts that provide inaccurate or fraudulent information.

SECTION 2 — PRODUCTS AND PRODUCT REPRESENTATION

We make every effort to display our products and their characteristics as accurately as possible.

However, we cannot guarantee that your device display will accurately represent product colors or appearance.

Product images are provided for illustrative purposes only.

Actual product appearance, packaging, and labeling may vary slightly due to:

  • manufacturing processes

  • packaging updates

  • ingredient sourcing changes

  • seasonal variations

All product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to:

  • discontinue products

  • limit quantities purchased

  • restrict orders placed by dealers, resellers, or distributors

SECTION 3 — PRODUCT APPEARANCE DISCLAIMER

Due to the natural variation of ingredients and the nature of food manufacturing, product appearance may vary from images displayed on the website.

Variations may include differences in:

  • color

  • size or shape

  • distribution of ingredients

  • coating or seasoning levels

These variations are normal and do not affect the safety or quality of the product.

SECTION 4 — FOOD PRODUCT DISCLAIMER

King Henry’s Inc. manufactures and sells food products intended for human consumption.

Customers are responsible for reviewing all ingredient information and allergen disclosures before consuming any product.

By purchasing and consuming our products, customers acknowledge that:

  • individual sensitivities or allergic reactions may occur

  • ingredient formulations may change over time

  • packaging labels contain the most accurate product information

King Henry’s Inc. shall not be liable for adverse reactions, illness, or damages resulting from:

  • food allergies or sensitivities

  • failure to review ingredient statements

  • improper storage or handling after delivery

  • consumption after expiration dates

Customers assume full responsibility for consumption of food products.

SECTION 5 — SHARED ALLERGEN FACILITY DISCLAIMER

King Henry’s products are manufactured in facilities that use shared equipment and shared processing environments.

These facilities may process ingredients containing common allergens including:

  • peanuts

  • tree nuts

  • milk

  • soy

  • wheat

  • eggs

Although strict sanitation and food safety procedures are followed, trace amounts of allergens may be present.

Individuals with severe food allergies should exercise caution when consuming products produced in shared allergen environments.

King Henry’s Inc. shall not be liable for allergic reactions resulting from products manufactured in shared allergen facilities.

Customers should always review the ingredient and allergen information printed on product packaging, which contains the most accurate and up-to-date information.

SECTION 6 — PRODUCT STORAGE AND HANDLING

Customers are responsible for the proper storage and handling of all products after delivery.

Products should be stored in accordance with any instructions provided on packaging.

King Henry’s Inc. is not responsible for product quality issues resulting from:

  • improper storage

  • exposure to excessive heat or humidity

  • improper handling after delivery

SECTION 7 — HEAT-SENSITIVE PRODUCTS

Certain products sold by King Henry’s, including gummies, chocolates, and candy products, may be sensitive to heat during transit.

During warm weather or when shipping to warmer climates, products may soften, deform, or melt.

By placing an order, customers acknowledge that heat exposure during shipping may alter product appearance.

King Henry’s Inc. is not responsible for melted or heat-affected products caused by weather conditions, shipping delays, or carrier handling.

Melted products are generally safe to consume and do not qualify as damaged goods.

Customers concerned about heat exposure may wish to select expedited shipping options.

SECTION 8 — ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase.

King Henry’s Inc. reserves the right to accept or decline any order at our discretion.

Orders are not considered accepted until payment has been successfully processed.

We may cancel orders due to:

  • product availability issues

  • pricing errors

  • suspected fraud

  • unusually large quantities

If an order is cancelled after payment has been processed, a refund will be issued.

SECTION 9 — PRICING AND PAYMENT

All prices listed on our website are subject to change without notice.

Prices do not include:

  • applicable taxes

  • shipping and handling fees

  • customs duties

Customers agree to provide accurate billing and payment information.

You represent that you are authorized to use the payment method provided.

SECTION 10 — SHIPPING AND DELIVERY

Delivery times provided during checkout are estimates only and are not guaranteed.

King Henry’s Inc. is not responsible for delays caused by:

  • shipping carriers

  • weather events

  • transportation disruptions

  • customs processing

  • events outside our control

Once products are transferred to the shipping carrier, risk of loss and title transfer to the customer.

Customers are responsible for ensuring that shipping addresses are accurate at checkout.

SECTION 11 — DELIVERY CONFIRMATION

Once a package is marked delivered by the shipping carrier, responsibility for the package transfers to the customer.

King Henry’s Inc. is not responsible for packages that are:

  • lost or stolen after delivery confirmation

  • delivered to an incorrect address provided by the customer

If a package is marked delivered but cannot be located, customers should first contact the shipping carrier.

King Henry’s may assist customers in submitting carrier claims when applicable.

SECTION 12 — RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Due to food safety requirements, certain items may not be eligible for return.

SECTION 13 — RESALE RESTRICTIONS

Products purchased through our website are intended for personal or household use only, unless otherwise authorized.

Unauthorized resale, redistribution, repackaging, or export of products may violate food safety and labeling regulations.

King Henry’s Inc. is not responsible for liability arising from unauthorized resale.

SECTION 14 — INTELLECTUAL PROPERTY

All website content including logos, product images, graphics, and branding are the property of King Henry’s Inc. and are protected by intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

SECTION 15 — THIRD-PARTY TOOLS

The Services may include access to third-party tools that we do not monitor or control.

These tools are provided “as is” without warranties.

SECTION 16 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content or policies of these websites.

SECTION 17 — RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

However, all transactions conducted through the website occur directly between you and King Henry’s Inc.

Shopify is not responsible for the products sold through this website.

SECTION 18 — CUSTOMER FEEDBACK

If you submit suggestions or feedback, you grant King Henry’s Inc. a perpetual license to use such feedback for any purpose.

SECTION 19 — ERRORS AND OMISSIONS

We reserve the right to correct errors in product descriptions, pricing, or availability at any time.

SECTION 20 — PROHIBITED USES

You may not use the Services:

  • for unlawful purposes

  • to violate laws

  • to infringe intellectual property

  • to transmit malware

  • to collect personal data from users

Violation may result in termination of access.

SECTION 21 — DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available.”

We make no guarantees regarding uninterrupted service or error-free operation.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, King Henry’s Inc. shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products purchased.

SECTION 23 — CUSTOMER DISPUTES AND CHARGEBACKS

Customers agree to make a good-faith effort to resolve disputes directly with King Henry’s Inc. before initiating a chargeback.

Submitting a chargeback without contacting customer service may result in suspension of purchasing privileges.

SECTION 24 — INDEMNIFICATION

You agree to indemnify and hold harmless King Henry’s Inc., its employees, affiliates, and partners from claims arising from your use of the Services.

SECTION 25 — FORCE MAJEURE

King Henry’s Inc. shall not be liable for delays caused by events beyond our control including natural disasters, supply chain disruptions, or transportation delays.

SECTION 26 — SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions remain in effect.

SECTION 27 — ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and King Henry’s Inc.

SECTION 28 — ASSIGNMENT

We may assign our rights under these Terms without notice.

You may not assign your rights without our written consent.

SECTION 29 — GOVERNING LAW

These Terms shall be governed by the laws of the State of California.

Any disputes shall be resolved in courts located in California.

SECTION 30 — CHANGES TO TERMS

We reserve the right to modify these Terms at any time.

Changes will take effect upon posting on our website.

SECTION 31 — CONTACT INFORMATION

King Henry’s Inc.
29124 Hancock Pkwy
Valencia, CA 91355

Email: purchmgr@kinghenrys.com
Phone: (661) 295-5566