Shipping policy
King Henry’s ships orders throughout the United States.
Orders are typically processed within 1–3 business days.
Once shipped, delivery times vary depending on the selected shipping method and destination.
Typical delivery times:
-
Standard Shipping: 3–7 business days
-
Expedited Shipping: 2–3 business days
Shipping costs are calculated at checkout based on order weight, destination, and carrier rates.
Once your order ships, you will receive a tracking number via email.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
King Henry’s is not responsible for:
-
Packages delivered to an incorrect address provided by the customer
-
Delays caused by the shipping carrier
-
Packages delayed due to weather or carrier disruptions
Warm Weather / Melt Disclaimer
Some King Henry’s products (including gummies, candies, and chocolate-based items) may be sensitive to heat during transit.
During warmer months or when shipping to warmer climates:
-
Products may soften or melt during shipping
-
This does not affect food safety or product quality
By placing an order, customers acknowledge that King Henry’s is not responsible for melted product caused by weather or shipping conditions.
We recommend selecting expedited shipping during warm weather months if you are concerned about heat exposure.
Food Safety & Storage Policy
King Henry’s products are manufactured in facilities that follow strict food safety standards and quality controls.
Once your order is delivered, customers are responsible for proper storage and handling of all food products.
For best quality:
-
Store products in a cool, dry place
-
Avoid exposure to direct sunlight or high temperatures
-
Reseal packaging after opening when applicable
Because our products are food items, we cannot accept returns on opened products for safety reasons.
If you believe a product has a quality issue, please contact us immediately at:
Include your order number and photos of the product so our team can review the issue.
Contact Information
For any questions regarding orders, returns, or products, please contact:
King Henry’s Inc.
29124 Hancock Parkway
Valencia, CA 91355
Email:
AR@kinghenrys.com