Refund policy
Overview
At King Henry’s Inc., we take pride in producing high-quality snack products. Because our products are food items, our return and refund policy is designed to ensure both customer satisfaction and food safety compliance.
If you have an issue with your order, please contact our team and we will do our best to make it right.
Return Eligibility
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
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The item must be unopened and unused
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The item must be in its original packaging
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Proof of purchase or order confirmation must be provided
Due to food safety regulations, opened or partially consumed food products cannot be returned.
How to Start a Return
To request a return, please contact us at:
Please include:
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Your order number
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A description of the issue
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Photos of the product if applicable
If your return request is approved, we will provide instructions on how to return the item.
Returns must be sent to:
King Henry’s Inc.
29124 Hancock Parkway
Valencia, CA 91355
United States
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives:
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damaged
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defective
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or incorrect
please contact us within 3 days of delivery.
Include your order number and photos of the issue so our team can review and resolve the matter.
Food Safety Return Policy
Because our products are food items, we cannot accept returns of:
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opened food products
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partially consumed products
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items that have been improperly stored after delivery
This policy helps ensure food safety and product integrity for all customers.
Heat Sensitive Products
Some products sold by King Henry’s, including gummies and candies, may be sensitive to heat during shipping.
During warmer weather or when shipping to warmer climates, products may soften, deform, or melt during transit.
By placing an order, customers acknowledge that heat exposure during shipping may alter product appearance.
Melted products are generally safe to consume and do not qualify as damaged goods.
King Henry’s Inc. is not responsible for melted or heat-affected products caused by:
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weather conditions
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shipping delays
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carrier handling
Customers concerned about heat exposure may wish to select expedited shipping options when available.
Product Appearance Variations
Due to natural ingredient variation and the nature of food manufacturing, product appearance may vary slightly from images displayed on our website.
Variations may include differences in:
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color
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size or shape
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distribution of ingredients
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coating or seasoning levels
These variations do not affect product safety or quality.
Non-Returnable Items
The following items cannot be returned:
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opened food products
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sale items
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gift cards
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custom or special-order products
If you have questions about a specific product, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If your return request is approved, the fastest way to receive a replacement item is to place a new order after your refund is processed.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
For questions regarding returns, refunds, or product concerns, please contact:
King Henry’s Inc.
29124 Hancock Parkway
Valencia, CA 91355
Email: AR@kinghenrys.com